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I have a referral from my doctor for physiotherapy. I’ve never been to physiotherapy so how does it work?

It is important that you bring this referral with you on your first visit to your physiotherapist so that the communication between your doctor and physiotherapist is clear. It is also advisable for you to find out what your specific health coverage is for physiotherapy before making your first appointment. If you need help getting this information, you can call your insurance company (it may be listed in our useful resources) or simply call us and we will direct you to the right source.

How many visits do I need before I get better?

This varies depending on your condition and its severity. You may only need two to eight visits in many cases. Sometimes, however, your condition may be a little more complicated and you may end up needing several weeks (two to three visits per week) before getting better. Generally, the less time you have had your symptoms, the quicker the recovery time.

How long is each treatment session?

On average, each treatment is between forty minutes and one hour. Your physiotherapist will be able to let you know more precisely once they have assessed you.

Where are you located?

We are located on the west end of Brampton at the major intersection of Queen Street and McLaughlin Road on the south-east corner. Our address is 345 Queen St. West and we are in a strip mall near the Sunoco gas station. You can find us right beside EggSmart. Please see map.

What hours are you open?

We are open for business the following hours:

Regular Hours
Summer Hours (July & August)
9am – 8pm
9am – 8pm
1pm – 8pm
1pm – 8pm
9am – 8pm
9am – 8pm
9am – 8pm
1pm – 8pm
9am – 4pm
9am – 4pm

Do I need to bring anything?

On your first visit, please bring your referral if you have one as well as any important insurance information. If you are coming for an assessment of your hip or knee, bring a comfortable pair of shorts that you can change into before the assessment.

Do you treat backs?

Yes we do. In fact, our physiotherapists have been specially trained to work on every musculoskeletal (involving muscle and bone) area of the body. Whether it is a neck or shoulder, elbow or wrist, hip, knee or foot, we have the knowledge and tools to help you get moving again and resume your pain-free life.

My doctor gave me a referral for another physiotherapy clinic but I would rather come to your clinic. Is this possible?

Yes. It does not matter which physiotherapy clinic you go to, as long as the physiotherapists who work there are Registered Physiotherapists, meaning that they are regulated by the College of Physiotherapists of Ontario. At Queen West Physiotherapy & Acupuncture, all of our physiotherapists are registered and you can be ensured only top quality care.

I was recently in a car accident. What do I have to do to start physiotherapy treatment?

You can start physiotherapy immediately usually. It is often advisable to see your family physician who may provide investigative medical tests and prescribe anti-inflammatory, pain and/or muscle relaxant medication. He/she will then likely instruct you to start physiotherapy treatment. Legally, if you have valid car insurance, you are entitled to 15 physiotherapy treatments without an insurance representative’s authorization. Once the appropriate paper work is completed, then more treatment visits can often be allowed. Please see our section on Motor Vehicle Accident Injury Rehabilitation or call us if you have any questions.

I have a sports related injury. Do you treat these?

Yes. We have the knowledge, techniques, modalities and gym facilities to help get you back to your sports activities as soon as possible.

Through the use of acupuncture, massage therapy, and various physiotherapy methods such as taping, laser and ultrasound, your healing time will be significantly reduced. This will enable you to start sport-specific stretching, strengthening and conditioning exercises as soon as possible.

Not only do we help you recover quickly, but we ensure that you condition yourself to avoid the same injury in the future and will facilitate your sports performance enhancement through specific drills and exercises. Whether it is golf, soccer, hockey or any other sport, we will help you return to the game in top notch shape!

I recently had orthopaedic surgery. Can I come to your clinic for physiotherapy?

Yes. We treat a variety of post-operative conditions, from arthroscopic surgeries to fusions, to tendon transfers and debridements. We have specialized knowledge in post-operative care and communicate closely with your surgeon if special instructions are needed. The goal is to promote healing and get you moving as soon as possible. Over the years, we have mantained a great relationship with many surgeons in the Brampton and Greater Toronto Area. Please call us to make an appointment today.

Privacy Policy

The information collected from our Intake Form will be used for administrative purposes, including: billing, patient notes, and to notify you of pertinent information. Any financial information given will be used to process the applicable fees and will be retained for future reference. This information is protected and is being collected pursuant to section 39(2) and section 42 of the Freedom of Information and Protection of Privacy Act of Ontario (RSO 1990). Questions regarding the collection or use of personal information should be directed to the Head Administrator, Bal Pannu, 345 Queen Street West, Brampton Ontario, L6Y 3A9, 905-450-7870.